About(JP & EN)

  • About membership registration
  • Quick start guide
  • About returning the bicycle
  • IC card Registration

After you become a member, you can use Share Cycle Service of HELLO CYCLING. The e-mail address and password for registration are needed when login. No registration and annual fees in membership registration
Our PC site is available only for membership registration.

About membership registration

  • New registration (or) Create your HELLO CYCLING account

    New registration (or) Create your HELLO CYCLING account
    Choose to use original account, Facebook account or Yahoo!Japan account.
    *If you have a HELLO CARD, you can also create an account through HELLO CARD.
  • Entry of basic information

    Entry of basic information
    After you enter your basic information, click the button of membership registration by agreeing to terms of use.
  • Confirm the e-mail of temporary registration

    Confirm the e-mail of temporary registration
    URL for complete registration of original account will be sent to the e-mail you have registered.
  • Entry of payment information

    Entry of payment information
    Click the URL in the e-mail you received, then you can see payment information entry screen. Click the Next button after entering the required information ※Payment information is required to use this service.
  • Completion of registration

    Completion of registration
    You can start using our service after registration completed.

Members who reserved on iOS/Android or Web application

Smart lock can be unlocked by the password issued at the time of reservation.

  • Confirmation of vehicle number

    ①Confirmation of vehicle number
    Be sure to check whether the vehicle number addressed under body of the vehicle is consistent with the one you reserved.
  • Smart lock activation and language selection

    ②Smart lock activation and language selection
    Press the power button on the control panel located near handlebars of bicycle You will see language selection on the display screen of smart lock control panel. Select your preferred language
    • ③Unlock by password
    • ③Unlock by IC card
  • 暗証番号で開錠

    ③Unlock by password
    Enter the 4-digit password issued by the confirmation mail of reservation. You can start using the service when you see the sign saying "authentication is OK" on the display screen of control panel.

    Unlock by IC card

    ③Unlock by IC card
    You can unlock with your IC card after you have registered it. Place the registered IC card over the control panel.

    Members who have IC cards

    You can unlock with registered IC card, no reservation needed.

  • Smart lock activation and language selection

    ①Smart lock activation and language selection
  • Unlock by IC card

    ②Unlock by IC card
    Place the registered IC card over the control panel. You can start using the service when you see the sign saying "authentication is OK" on the display screen of control panel. *About registration of IC card

Lock and unlock during use

  • How to lock during use

    How to lock during use
    Lock the bicycle manually ※Please be careful that the bicycle is returned if you press the "RETURN" button when you near HELLO CYCLING stations.
  • How to unlock during use

    How to unlock during use
    Unlock by entering 4-digit password issued at the time of reservation or place the registered IC card over the control panel.

If you have a coupon

    You need to register your coupon before using it.

  • マイページを開く

    マイページを開く

    ①Open My Page
    From the menu button at the top of the screen, open My Page and tap 「List of Coupons」
  • クーポンを新規登録

    ②New Coupon Registration
    Tap the 「Register a new coupon」button at the bottom.
  • クーポンコードを入力

    ③Enter coupon code
    Enter「Enter coupon code」and tap the「Register」button
  • 確認

    ④Confirmation
    Tap the「OK」button to complete the coupon registration.

About returning the bicycle

  • Lock manually

    ①Lock manually
    Return the bicycle to the designated place in HELLO CYCLING station and lock manually,
  • Press the "RETURN" button

    ②Press the "RETURN" button
    Press the power button, then press the "RETURN" button.
  • Selection

    ③Selection
    Select the corresponding number at the numeric keypad on the control panel when "Return a bicycle ?" sign shows on the display screen.
  • Return completed

    ④Return completed
    Return is completed when "Return completed" sign shows on the display screen. ※if you fail to return, you can see the reasons on the display screen. Make sure the place of station is correct, and check the number of bicycles that can be accommodated in the station either from web or smartphone Apps.
  • ※Service charges for every 15 minutes.No more service charges are added after reaching the maximum limit charge within maximum hours of the use.
    Service begins charge again for every 15 minutes for next maximum hours (maximum limit charge still applies) in addition to the maximum limit charge of previous maximum hours.

You can register your IC card during use by the control panel of smart lock attached to the bicycle. ※IC card can only be registered during the use of bicycle.
※Certain types of IC card are not supported yet and thus can not be registered, thank you for your understanding.

    IC card Registration

  • Press the power button.

    ①Press the power button.
    Press the power button on the control panel during use.
  • Activate the control panel.

    ②Activate the control panel.
    Guidance will appear on the display screen after activate the control panel.
  • Place IC card on the control panel.

    ③Place IC card on the control panel.
    Place your IC card on the control panel while guidance is being displayed.
  • IC card confirmation

    ④IC card confirmation
    Continue operation following the next guidance when you see the sign saying "This IC card has not been registered".
  • Select

    ⑤Select
    Press "1" button when you see the sign saying "Register your IC card" on the display screen.
  • Place your IC card on the control panel again

    ⑥Place your IC card on the control panel again
    Place your same IC card again on the control panel when you see the sign saying "Place your IC card on the control panel".
  • Password input

    ⑦Password input
    Password entry screen will appear after reading the IC card information. Enter the 4-digit password issued at the time of reservation.
  • Completion of IC card registration

    ⑧Completion of IC card registration
    IC card registration is completed when you see the sign saying "Completion of (IC card) registration" on the display screen.Your will be able to unlock and return a bicycle by using only your registered IC card from now on.